i want to give you back the open sky, give you back the open sea.

Dear Eric: My sister-in-law made quilts for two of her nieces. They unwrapped them to oohs, aahs and applause on Christmas Eve at my house. My daughter did not receive a gift. I sent a polite email to sister-in-law explaining that my daughter was disappointed. I received a snail mail reply that included a gift certificate and a note. Sister-in-law wrote that I was a bully and stated that she would never set foot in my house again. She hasn’t for several years. What should I do?

— Stitchy Situation

Situation: Your sister-in-law’s reaction was a bit extreme, all things considered (or at least all things detailed in your letter). This suggests to me that maybe there’s something else under it for her, whether it’s other issues she has with your relationship or a sensitivity around the particular gift. Or maybe her feelings were hurt by your email, even though it was polite.

The best way to sort it all out is by asking. It’s been years and she hasn’t come back, so I’m curious what your relationship is like outside of visits. Has this escalated to grudge territory? Does she speak to you at all? If she doesn’t, you may have to make a bigger gesture in order to reset things. Telling her, “I don’t like what happened between us” and “I’m sorry for my part” could help lay a foundation for reconciliation.

Try, if you can, not to let the conversation get too caught up in what happened years ago, though. The gift card, the email, et cetera. All the details can become places where you both get stuck relitigating and rehashing. Instead, focus on the objective of the conversation — you want to re-establish contact. It will also help to have a concrete goal, as well as an emotional one. Perhaps something like extending an invitation for her to come for lunch.

If she’s not receptive to a phone call or face-to-face conversation, an email or letter will work, but a spoken conversation is vastly more effective.